Centimen

A.I. Powered

Sentiment Analysis

Results from A.I. sentiment analysis is a wealth of information for your marketing team, customer care, product development, or management.
Listen to your audience

Engage with them

Collect, analyse and monitor social mentions to have a better understanding of your customers.

Brand Monitoring

Discover how your brand is being mentioned on a wide range of social media channels. Collect online mentions at any moment to find out what people are discussing about, how they feel towards your brand and always get ready for future significant events. Centimen also provides the flexibility to narrow down the focus area on certain mentions with a variety of filtering options.

Campaign Tracking

Track and monitor brand campaigns performance to manage your campaign effort. Mention volume and sentiment could provide valuable insights to you on assessing the effectiveness of the campaign and make quick adjustments if needed. Giving you inspiration to improve your next campaign, such as deciding where to better utilize your resources, what kind of content resonates better, etc.

Reputation Management

Analyse the overall perception of customers that includes criticism, compliment and feedback. Turn this insight to decide what you should keep doing and improve. Criticism may destroy a business image and reputation. A prompt reply based on customer feedback with Centimen auto reply could cut down on waiting time and make customers feel valued.

Competitor Analysis

Evaluate your competitors to recognize their strength and weakness from their social mentions in order to compare the differences between your products and services with them. This enables you to spot prospective opportunities, turn your competitors' weakness to your strength and give you a competitive advantage to stand out from the crowd.